FAQs About Shipping Delivery

We have warehouses in the UK. Orders are prioritized for shipment from the nearest available warehouse. If items are out of stock locally, we will arrange delivery from another warehouse. General shipping timelines are as follows:

  • Standard Shipping: 5–12 working days.
  • Express Shipping: 2–5 working days (requires an additional cost).

Please note: that the specific delivery time for your order will be displayed in the shipping details on your order page. This information is the most accurate and up-to-date for your shipment.

Yes, once your order is shipped, you’ll receive a tracking number via email.

Besides, most tracking numbers are able to find the shipment information in this link https://www.17track.net/en.

In-stock items: All shipments are VAT-free.

Items not stocked locally:

  • Standard Shipping: No additional import duties or VAT
  • Express Shipping: May incur minor import duties or VAT (We recommend selecting Standard Shipping to avoid extra charges.)

Unexpected Charges?

If you are charged unexpected VAT or import duties, please contact us immediately at service@malemasturbator.co.uk

Courier companies include Royal Mail, DPD, DHL, UPS, and shipping couriers available in your country.

We strive to deliver your order within our standard time frames, but sometimes delays occur due to factors beyond our control. If this happens, we’ll do our best to notify you in advance. If you haven’t received any updates and your order is running late, please get in touch with us so we can look into it and keep you informed. Your satisfaction is our priority, and we’re here to help!

We sincerely apologize, but once a package has been shipped, we are unable to modify the delivery address. We recommend:

  • Tracking your package closely via the provided logistics link.
  • Contacting the courier directly for further assistance—they may be able to help reroute your package.

We totally get how frustrating this can be! Before reaching out, please double-check around your home, and ask family members or neighbors—sometimes packages are received by someone else and accidentally set aside.

If your order still doesn’t turn up, don’t worry! Our Customer Care team is here to help. Just contact us at service@malemasturbator.co.uk, and we’ll investigate further to resolve the issue. Your satisfaction is our priority!

We apologize for the inconvenience! Here’s how we can help:

  • Split Shipments: Your order may have been split into multiple packages for faster delivery. Check your email for separate tracking updates.
  • Missing Item Confirmed: If we verify the item was not shipped, we’ll dispatch it immediately.
  • Required: Share photos of the outer box and shipping label to assist our investigation.Contact us at service@malemasturbator.co.uk—we’ll resolve this promptly!

No problem! If you can’t find the answer you’re looking for, our team is here to help. Simply reach out to us at service@malemasturbator.co.uk, and we’ll get back to you as soon as possible. Your satisfaction is our priority, so don’t hesitate to ask—we’re happy to assist!